Privacy Policy

Last updated: December 13, 2025

1. Introduction

Gluuvo (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you access our website gluuvo.com and use our SaaS platform.

Data Controller vs. Data Processor

Under GDPR and similar privacy laws, it is important to understand our role:

  • FOR USERSWhen Stylists/Professionals sign up for Gluuvo, we act as the Data Controller of your account information (name, email, subscription details).
  • FOR CLIENTSWhen a Stylist enters Client Data (appointments, client names) into Gluuvo, the Stylist is the Data Controller and Gluuvo acts strictly as the Data Processor. We process this data solely on behalf of the Stylist.

2. Information We Collect

  • Account Data: Name, email address, password, business name, and payment information (processed via secure third-party billing such as Stripe).
  • Usage Data: Information on how you interact with the Service, such as features used and time spent.
  • Client Data: Data you input about your clients. We do not use this data for our own marketing purposes.

3. How We Use Information

We use the collected data for various purposes:

  • To provide and maintain our Service.
  • To notify you about changes to our Service.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To detect, prevent and address technical issues.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Rights (GDPR/CCPA)

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.